FAQ

PAYMENT

All the payments are through Pay Pal or Bank transfer. For any additional info please feel free to contact us at any time via email and we will get back to you as soon as possible.

SHIPPING

All of our products are made to order. Please allow up to 15 days for shipping.

We ship worldwide.

If your country is not listed, please email us.

If for any reason you wish to cancell your order please contact us via email as soon as possible.

RETURNS

If you wish to return any of the items you have ordered please notify us via email.

All returns or exchanges must be in new and unused condition, with no damage to the item.
Once return is received and verified by us, the refund will be payed to the same bank account used for the order, which can take up to 3-5 business days.

Please note that shipping and handling charges are non-refundable.
We inform you that the return costs are your responsibility.

WHOLESALE

For wholesale please contact us at [email protected]

CONTACT

Pinchtoys, obrt za proizvodnju,
vl. Sanja Đurić
Dravska 2, 31000, Osijek
VAT: HR04926202929
IBAN: HR8623400091160412397
SWIFT: PBZGHR2X

[email protected]

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